I phoned to cancel my son's fracture clinic appointment and after repeatedly not getting an answer left a message on their machine as it instructed. I telephoned again to ensure that they had the message and left another message cancelling the appointment
On return from holiday I received a letter stating that we did not attend the appointment. Obviously I was upset at this as I did not want an appointment to be wasted and wrote back advising as above to which I did not receive a reply. I wrote again a couple of weeks ago to which I have still not received a reply.
I am upset because I did what was asked of me and upset that this appointment could have been used for someone else. I stated in my letter that their system could be faulty and asking that they check it to ensure it doesn't happen again.
"I cancelled the appointment then received letter stating we hadn't attended"
About: Tameside General Hospital / Trauma and orthopaedics Tameside General Hospital Trauma and orthopaedics OL6 9RW
Posted by JuliaR (as ),
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