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Quizzed about appointment booking

Posted By dissatisfied relative

"Quizzed about appointment booking"

About: NHS Greater Glasgow & Clyde

(as a relative),

My relative was being quizzed by the receptionist as to why an appointment with GP is needed and being told that he was only here a few months back.


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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 18/10/2016 at 15:00
Published on Care Opinion at 16:57

Dear dissatisfied relative

Thank you for taking the time to post on Patient Opinion. I am sorry to read about what happened when your relative was trying to make an appointment with his GP.

As GPs are responsible for their own appointment systems, I advise that you raise this with the Practice Manager, who will be able to help. Alternatively, I can pass this on to the Practice Manager on your behalf, if you would like to email some personal details to me at to Lisa.Ramsay@ggc.scot.nhs.uk.

Best wishes
Lisa

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