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Highest praise for Lightburn Hospital

Posted By aj1

"Highest praise for Lightburn Hospital"

About: Lightburn Hospital / Elderly Care

(as a relative),

Our mum was resident in Lightburn Hospital for a few weeks before passing away in the early hours at the end of September 2016.

The care she received at Lightburn was just wonderful. Caring, considerate, professional, keeping us informed at all times. Staff Nurses Louise, Jackie, Eleanor and Claire in particular were marvellous, provided great care and help and support to my sister and me at a tough time. Their professionalism and approach deserves the highest praise and our appreciation of their caring and genuine support is heartfelt.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 18/10/2016 at 13:47
Published on Care Opinion at 14:06

Dear aj1

Thank you for taking the time to post on Patient Opinion. I am sorry to hear about your mum.

Your kind words will be shared with the staff in Lightburn Hospital, especially those that you have mentioned by name. They will be glad to hear that the care they provided to your mum, your sister and yourself helped you all through a difficult time.

My thoughts are with you and your family.
Lisa

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