"A&E and ward stay"

About: The Royal Liverpool University Hospital / Accident and emergency

I was brought in by ambulance after ringing 111 to the Royal A&E. It was incredibly busy and they had no choice but to leave me with paramedics in the corridor who weren't happy as i was having breathing problems and tachycardia. Seen by incredibly efficient doctors and nurses who quickly started treatment. A nurse actually pushed my bed themselves into a different area to start my treatment faster. Was moved to ward at 1am and was left to it. As I said I had breathing problems and a very fast heartbeat but I however ended up in the spinal surgery ward! They were very busy and did there best but you could see they were struggling. I had another bad tachycardia episode which they quickly and compassionately dealt with. No doctor could be found until the third day of my stay to review me and the doctor was lovely too. I eventually had to self discharge as I wasn't getting any sleep or the correct medication for my other condition. I feel it was just to lack of staff. All the staff were great but there's just not enough of them for the work load! Im happy with my care for the most part and more than happy with the staff.

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Responses

Response from The Royal Liverpool University Hospital

Thank you for your kind comments about staff in our Emergency Department, we will pass this onto the team. Our Emergency Department is extremely busy, however we do try to treat patients as quickly as possible. Often during busy periods we have to move some patients to wards that may not be specifically related to a patient’s care needs, but our medical staff on all wards are well trained to look after any condition. This comment has been passed onto our senior nursing team.

If you’d like to discuss this further, the Patient Advice and Liaison Service (PALS), is available to help. You can contact them by phoning 0151 706 4903/4908/4909 or via PALS&complaints@rlbuht.nhs.uk.