"pleasently suprised"

Visited due to an unknown eye issue. Previously been here a couple of years ago and waited 4 hours. This time, in and out within 32 minutes of parking the car. Staff were all helpfull and friendly. They made the anxious experience (me going to have my eye looked at) as calming as it could be. Can't speak highly enough of the all British staff. Professional and pleasant, with excellent communication. In times when the NHS are criticised, this restored my faith in the institution. Thank you for treating me with dignity and especially gentleness as it was my eye.