"Hdu General"

About: The James Cook University Hospital

Would not recommend staying on this ward , some nurses should not be in this type of work.

Do not have any bedside care what so ever even towards the family of those visiting .

Nurses need to make family members at ease its a worrying time for them .not to mention the most important person of all the patients , they need to have a good look in the mirror and think one day it could be there lovedso tempted to give names of theses nurses . This hospital is ment to be one of the best , some how I don't think so !!!!!

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Responses

Response from The James Cook University Hospital

Good afternoon

Thank you for leaving comments on the NHS Choices Website raising concerns about staff attitude in relation to patients and their relatives on the High Dependency Unit at The James Cook University Hospital.

I am very sorry for your recent negative experience of the Ward.

Please contact me on the number below to discuss taking these issues further through the Patient Advice and Liaison Service (PALS) or the formal complaints route, otherwise please be assured that Senior Managers for the relevant area will be briefed on your comments and the members of staff concerned will be made aware of the feedback received from you.

Thank you again for your comments, and please accept my apologies that your recent experience of the Trust’s High Dependency Unit at The James Cook University Hospital did not meet your expectations.

Kind regards

Margaret Robinson

IG and Patient Safety Advisor

Quality Assurance and Academic Directorate

Patient Advice and Liaison Service

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 850850, x53725

Email: margaret.robinson@stees.nhs.uk