"Waking up in A&E, to rude staff"

About: Victoria Hospital / Accident & Emergency

(as the patient),

I had my drink spiked on a night out and passed out somewhere, I woke up in A&E attached to a heart rate monitor machine (not sure of the proper term) and was shocked as I didn't know what had happened or how I got there/where I was.

The staff were very rude to me. I was not aggressive or rude to them I was just asking what had happened to me and was a bit upset. I understand working A&E must be really stressful and didn't want to cause them any bother, and I know they think anyone brought in from a night out must have brought it on themselves.

However I think they could've tried to see it from my point of view, waking up in a strange place you'd never been before attached to a machine isn't exactly a regular thing, so of course you're going to panic at first - I think the rudeness was unnecessary and it has made me afraid to ever go to A&E if anything happens to me again.

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Responses

Response from Elaine Paton, Clinical Nurse Manager, Emergency Care, NHS Fife

Dear Sam94,

Thank you for taking the time to post on Patient Opinion.

I was really sorry to read your story, it sounds like a scary experience.

You clearly felt very vulnerable and I was concerned to read your description of the behaviour of our staff within the A&Edepartment. I would be keen to discuss this further with you and I would be grateful if you could give me a call on 01592 643355 ext 20014.

Thanks again for giving us your feedback.

I look forward to speaking with you.

Kind regards

Elaine Paton

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