"Very mixed care in Maternity"

About: Royal Infirmary of Edinburgh at Little France / High Dependency Unit Royal Infirmary of Edinburgh at Little France / Maternity care

(as the patient),

I gave birth to my son earlier in the year by C-Section.

Whilst the procedure did not go well I felt the care I received both in theatre and in the HDU afterwards was exceptional. The staff were very caring and compassionate and very good and explaining what was happening during the operation. I felt very safe and looked after in spite of being very unwell. I really appreciated the help I was given whilst in the HDU to breastfeed and the fact that I was consulted about every aspect of my sons care right down to changing his nappy.

My experience on ward 119 was not so good and four months on I am still finding myself getting upset about it if I think about it. When I arrived on ward 119 I was still very unwell have had very little sleep for over 48 hours. There would appear to have been some kind of breakdown in communication between HDU and the ward and looking back it is obvious that the people looking after me were not aware. I was told by one member of staff that I needed to learn to sleep when the baby was sleeping. The reason I was sleep deprived was that I had been in too much pain to be able to sleep.

There was one incident in particular that I find very distressing if I do think about it. When the catheter was taken out it was suggested I should have a shower which I did agree to. I felt dragged through a ward at visiting time bleeding on the the floor and on my feet. At the time I was too unwell to do anything about it. Had I been well there is no way I would have allowed this to happen to me. I found this treatment by supposed caring professionals degrading and humiliating.

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear EdinburghMum1

Please can l apologise for the delay with my response and say how sorry l was to read of your experiences earlier this year when you were in hospital for the birth of your son. It does not sound as though you had an easy time, particularly as you were admitted to HDU. I was pleased to read your positive feedback of how the staff in Theatre and HDU cared for you during, as l can appreciate how anxious this must have been for you and your family at this time.

I was, however, sorry to read about your admission to Ward 119. I would be happy to look into this for you in more detail and would be grateful if you can please contact the Patient Experience Team:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

Post: 2 - 4 Waterloo Place, Edinburgh, EH1 3EG.

Please be assured that we take all feedback seriously. l have passed this onto the maternity team at the Royal Infirmary of Edinburgh and once again, please can I apologise for your experiences.

Kind regards


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