"Lack of communication"
About: Hairmyres Hospital / Care of the Elderly Hairmyres Hospital Care of the Elderly G75 8RG
Posted by Mrs Grumpy (as ),
Brought my mum to an appointment at the rehabilitation centre as detailed in her appointment letter. Parked in the nearest car park, which was within easy walking distance for my mum, as she has mobility issues. On checking in at the reception desk we were told the clinic had been moved and we would have to walk through the hospital to the orthopaedic department.
A chair was not immediately available and we didn't want to be late for her appointment so we walked to the other end of the hospital. This caused problems for my mum as she was in severe pain. If we had been informed of the change in location of the appointment we could have avoided this situation.
I would like to thank the Podiatrist for the treatment provided to my mum. He was really nice to my mum and provided an update in relation to her current condition and advised us to seek further orthopaedic review.