"Thank you to the nurse who listened to me"

About: Lincoln County Hospital / Rheumatology

(as the patient),

I am under Rheumatology and have been a couple of years now. However, after getting a chest infection and having to come off my medication I have had a bad flare up of my arthritis.

I attended an emergency appointment on Thursday with the nurse on the ward who I believe was named Charlie. I have to say she made me feel at ease as the last few weeks have been quite stressful and upsetting for me.

She assessed my medication, listened to my needs and was supportive when I got upset. She showed true empathy during the appointment.

I am extremely pleased with the appointment and I have follow up appointments and treatment to come. Thank you to all the staff on the unit, you are all brilliant.

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Response from United Lincolnshire Hospitals NHS Trust

Dear Disneyfan16,

Thank you very much for taking the time to post your comments, especially when you have not been feeling very well.

I am very pleased that your experience was a positive one and I have passed your comments on to Charlie and the Rheumatology team.

Sandra Rice

Sister – Outpatients

Lincoln County Hospital