"Poor Service"

About: Furness General Hospital / Ophthalmology

The claim that first appointments are given within 37 days is untrue.

I waited 16 weeks for an appointment and was only given one because I phoned and asked if I was actually on the waiting list.

The first consultation could not be completed because the nurse who does the measuring for cataract treatment was off sick.

I was told I would hear within 'a week or two' - am still waiting 3 weeks later.

My cataracts are getting worse so I should really no longer be driving and they are affecting my ability to carry out my job.

Am beginning to despair about the situation.

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Responses

Response from Furness General Hospital

Thanks for taking the time to contact us and let us know about your recent experience at Furness General Hospital. We're sorry to hear your comments and are very keen to investigate and respond directly to you. We would appreciate it if you could contact our Patients Relations Team on 01539 716621 so we can look at what happened.

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