"10 North Reception Staff"

About: Charing Cross Hospital / Neurosurgery

Slapdash, unwilling to offer help or show empathy, and extraordinarily rude when this is pointed out...not a good experience trying to deal with them when you're reasonably robust/an absolute nightmare, I should think, if you're in any sense fragile or unassertive.

The staff need retraining or terminating as they appear only to take up space and perform no useful function...

Story from NHS Choices

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Responses

Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices and wishes to sincerely apologise to you for the experience you have had in 10 North at Charing Cross Hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers.

We would like to encourage you to contact PALS on either 0203 313 0088 or email pals@imperial.nhs.uk

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