"Missing items"

About: Royal Bolton Hospital / Accident and emergency

I cannot fault the treatment and care my husband received on Ward B1.

However, I have two concerns, namely leaving a nearly 90 year old dementia patient for six hours waiting for medication - the pharmacy department need a good shake up, surely patients ready for discharge can have some priority, he was left in the discharge lounge still in pyjamas with his 'going home' clothes in a carrier bag until 6pm, although I was told he was ready for discharge at 12pm.

Secondly, on emptying the carrier bag of his belongings found items missing, particularly his only pair of reading glasses, his soap bag etc.

I have rung Ward B1 twice to assertain where these items are and was met with not much sympathy, the latest message was waiting for the discharge lounge to get back them.

It might not be important to them but is crucial to a dementia sufferer's life.

I fully support the NHS and have previously received good service but am disappointed with this treatment.

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Response from Royal Bolton Hospital

We're very sorry to hear of your husband's experiences with the recording of property on discharge and also for the length of time he waited for medicines to be dispensed - this was unacceptable and has been raised with senior staff. We would like to look further into all the issues you have raised and ask that you please contact Paul Devlin, Divisional Nurse Director, Acute Adult Care Division, on 01204 390084.

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