"Uncomfortable"

About: The Great Western Hospital / Trauma and orthopaedics

While staying at GWH I had a very uncomfortable stay as I wasn't able to get any privacy unless I had a staff member in my space with me. If I had closed my curtains to sleep I would then wake up to find the patient next to me had got the staff to fully open them and neither of them asked me if i was okay with it. I am not old but I feel should have been allowed to have my privacy when I wanted it and staff should have acknowledged that as well.

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Responses

Response from The Great Western Hospital

Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031 with full details of your concern.

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