"Tuesday Sept 27th ENR Blue Zone QEII WGC"
About: Queen Elizabeth I I Hospital / Ear, Nose and Throat Queen Elizabeth I I Hospital Ear, Nose and Throat AL7 4HQ
Posted by William
Arrived 10:22 for a 10:30 appointment and went to ENT reception, as directed, then told to check-in at the counter by the lift that I had just walked past. An unnecessary return that was also required by approximately 90% of the patients that followed during the 1½ hours I waited. Some of these were in wheel chairs or using walking aids and should not have had to go back on themselves because of poor directions.
At 11:50 I was called in to see a locum doctor, from NHS Yorkshire, according to their badge, and they had already reviewed the scan that I had a few weeks earlier. I was therefore seen and on my way out approximately 5 minutes after being called in.
Here are my questions: -
1. Can the directions to the correct reception be made clearer so that we are not redirected back to where we had just come from?
2. There were two receptionists at the ENT desk that had busy times and very quiet times. Can they advise patients, on arrival, what the potential waiting time is and also announce delays to the waiting room in general.
I understand there are times when delays will be inevitable but I see no reason why these delays are not announced. I am paid for the hours I work and it is most frustrating to be delayed for no apparent reason.
If you wish or need to discuss or contact me with any questions you have my email address.