About: Queen Mary's Hospital

I waited on the phone to rearrange an outpatients appointment for over an hour.

I gave up in the end but it's not surprising that people don't turn up for appointments when it's impossible to get through

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Response from Queen Mary's Hospital

Thank you for taking the time to post your comment on your concerns with Queen Mary's Hospital. We are very sorry that your experience is below the standard we expect for our patients and relatives. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced. By providing PALS with more information on yourself PALS would be able to feed back to the area your dissatisfaction in the service and help with communication.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

The telephone is busy but PALS make every effort to contact patients and to help.

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