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Amazing care by amazing people!

Story from nhs.uk

"Amazing care by amazing people!"

About: Derriford Hospital / Accident and emergency

I had to be taken by ambulance to Derriford as I was in severe pain due to a back problem and there was no other way to transport me. The ambulance men were wonderful, they helped me to get mobile, they made me laugh and were superb. The care I then received in A&E was also the best possible. I can't praise everyone enough for their genuine care and attention to someone who was in horrible pain and very worried. Thank you all so much, your kindness is so much appreciated. DP.

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Responses

Response from Claire Jukes, Patient Experience Support, University Hospitals Plymouth NHS Trust 7 years ago
Claire Jukes
Patient Experience Support,
University Hospitals Plymouth NHS Trust

Submitted on 16/10/2016 at 20:37
Published on Care Opinion on 17/10/2016 at 13:10

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Dear DP

Thank you for taking the time to share your recent experience of the care you received from the team in our Emergency Department. As we make every effort to provide the highest standard of care and treatment at all times, it was lovely to read your positive comments of praise about our staff and also the paramedic team who came out to assist you.

I will ensure a copy of your post is shared with the teams involved in your care. Comments of support and thanks are so important to our staff and I know they will be very grateful to read your positive comments.

I hope you are feeling much better now.

With best wishes

Claire Jukes

Patient Services Support Manager

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