"appalling"

About: King's College Hospital (Denmark Hill) / Accident and emergency

initially left a good review but now what to take that back as since I've left, this hospital has been absolutely appalling! I had some blood tests done and need to come back in for some scans. The vascular doctor rang me on Monday morning (later than they originally said so I was in a lecture) to arrange for me to come back for some scans and didn't bother to leave a number or a message or hasn't bothered to ring me back since even though the doctor hasn't been in touch with me. I have rang back 3 different times and spoken to 3 different people all of which said there are no notes or records to find out which vascular doctor rang me and when I asked the last person I spoke to to contact the a & e doctor I saw before the vascular doctor (to find out how I can contact them to get my blood results/arrange scans) they said they would and get back to me and just hasn't bothered to ring me back. It's actually shocking

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Responses

Response from King's College Hospital (Denmark Hill)

I am sorry to hear about the difficulties you are having. If you have not already done so, can I suggest that you to contact our Patient Advice and Liaison Service who will be able to help you further on the matters that you describe. They are contactable by phone on 020 3299 3601 or via email to kch-tr.PALS@nhs.net