"Getting in Touch - No response to online form"

My partner had a funny turn.

Waiting times for the NHS were 2 weeks and we were advised to have a brain scan and visit the stroke unit.

Having private medical insurance, we thought we'd take advantage of the opportunity to get him seen quicker. I used the online form to make contact with the hospital to ask which consultants cover this area of medicine and hoped to receive a prompt reply.

2 days later, no response.

I telephoned and did get the information I needed, but I emailed as it was out of hours and hoped that I would get a response first thing in the morning.

Very disappointing really.

Do staff check the forms received from the web?