"My sons knee pain"

About: NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance St John's Hospital / Accident & Emergency

(as a relative),

My 23 yr old son suffered sudden severe and inexplicable pain in his left knee. He plays football, it may be related to that. The experience meant he needed and received...NHS24, GP, ambulance, A&E, X-ray, analgesia, crutches..there will be physio & if required, an MRI scan if it doesn't get better.

Thank you to the GP and practice nurse at Strathbrock HC, the West Lothian ambulance guys, and the St Johns Hospital (Livingston) A&E staff.

This is just one of the many positive experiences my family and I have received over the years. I love our #ScottishNHS

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Responses

Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Dear Starry Towers

I was sorry to learn that your son experienced knee pain and I do hope that the treatment he is receiving is helping. Let's hope it's not too long before he is back playing football. I do wish your son a full and speedy recovery.

Your story is an excellent example of NHS services working together to ensure that a patient receives the correct assistance and treatment to manage their symptoms. Thank you for specifically mentioning NHS 24 as we very much welcome feedback on the service we provide to patients and their families. I am sure my colleagues within the wider NHS will be pleased to read your positive comments also.

Should you wish to provide any further detail to NHS 24, then I would be pleased to hear from you. I can be contacted on 0141 337 4582 or by email at patient.affairs@nhs24.scot.nhs.uk

Thanks again for sharing your story. I wish both you and your son well.

With kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Martin Esposito, Patient Experience Manager, Corporate Affairs and Engagement Department, Scottish Ambulance Service

picture of Martin Esposito

Dear Starry Towers

Like Angela, I was sorry to hear about your son's knee but glad to hear your kind words about everyone who was involved in his care. On behalf of the Scottish Ambulance Service, please can you pass on my best wishes to your son.

Thank you so much for sharing.

Take care

Martin.

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Response from Lynsey McMillan, Team Manager - Complaints & Feedback, Patient Experience Team, NHS Lothian

Dear Starry Towers,

Thank you very much for sharing this lovely feedback about the care and treatment that your son received following the injury to his knee.

Your feedback will be shared with the Emergency Department Team at St John's Hospital, who I am sure will be delighted hear your kind words.

Please pass on our best wishes to your son for a speedy recovery.

Thank you again.

Kind regards


Lynsey

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