"Disgrace"

About: University Hospital Of North Durham / General surgery

My relative aged 94 is in Durham hospital and I think it is ridiculous that the hospital has lost his shoes. And they are not going to do anything about it, he paid alot of money for them as he only ways good shoes and the hospital are just dismissing it.They are the once that have kept moving him to different wards.

And now if he comes out he only has his slippers to wear. are you not to have shoes on when you go in to hospital?

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your relatives experience at the University Hospital of North Durham.

I am very sorry to hear that you were unhappy with his experience on this occasion.

If you would like to contact us with your relative's name and some more details it would enable the Matron/Manager to look into your concerns for you.

You can contact the team on the Freephone number below or if you wish to make a formal complaint you can contact us by email and our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774