"Invisible"

My daughter was admitted to ward 12 after breaking her finger she stayed before and after surgery , her first operation was cancelled not one nurse or doctor told her that she could have a drink because the op was cancelled or most important given any pain relief we came to the hospital for 9am this was after 4pm disgusting non caring staff walking around texting talking to each other in the corridor twice I went to the desk to ask for pain relief for my daughter and the six nurses and doctors stood around talking ignoring me , when I did get their attention they just looked like I was an alien , even worse so called care , poor old lady buzzed for bed pan and 20mins later after she had had an accident in bed the nurse decided to come with the bed pan and then complain saying 'well you've already done it ' no respect was shown no sympathy no care , another accident again from the lady some time after no fault of hers but was made to feel it was. Attitudes was bad towards vulnerable people at a most important time not happy with my daughters so called care on this ward from the day and afternoon staff I only hope we never end up here again God help us...........