About: University Hospital Of North Durham / General surgery

My daughter was admitted to ward 12 after breaking her finger she stayed before and after surgery , her first operation was cancelled not one nurse or doctor told her that she could have a drink because the op was cancelled or most important given any pain relief we came to the hospital for 9am this was after 4pm disgusting non caring staff walking around texting talking to each other in the corridor twice I went to the desk to ask for pain relief for my daughter and the six nurses and doctors stood around talking ignoring me , when I did get their attention they just looked like I was an alien , even worse so called care , poor old lady buzzed for bed pan and 20mins later after she had had an accident in bed the nurse decided to come with the bed pan and then complain saying 'well you've already done it ' no respect was shown no sympathy no care , another accident again from the lady some time after no fault of hers but was made to feel it was. Attitudes was bad towards vulnerable people at a most important time not happy with my daughters so called care on this ward from the day and afternoon staff I only hope we never end up here again God help us...........

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Response from University Hospital Of North Durham

Thank you for providing feedback on your daughter's recent admission to Ward 12 at the University Hospital of North Durham.

I am very sorry to hear that you were unhappy with her care on this occasion and we will make sure your feedback is passed to the Ward Manager.

We would welcome the opportunity to discuss your concerns and if your daughter would like to contact us with some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774