"Walk in was appalling"

About: Phoenix Walk In Centre

Never attending ever again. Bad attitude, dreadful service, waste of time. was extremely rude asking person with me who are you, when they spoke to her. Sacastic remarks, complete waste of time. Was so horrible brought me to tears. Very upset and hurt after visit over a serious health issue. Something needs to be done. Formal complaints need to be made. If I could give it no stars I would!!!

Story from NHS Choices

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Response from The Royal Wolverhampton NHS Trust

Thank you for taking the time to post your comments relating to your recent patient experience. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement