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Glaucoma Clinic 3

Story from nhs.uk

"Glaucoma Clinic 3"

About: Moorfields Eye Hospital (City Road Campus) / Ophthalmology

I wasn't happy with the way I was treated by the Consultant in the Glaucoma Clinic 3.

In my opinion the consultant was rude, abrupt and dissmissive. It seems I am in the wrong for simply asking a valid question.

I'm grateful to the Tech and Receptionist for their care and compassion afterwards.

I don't expect the red carpet treatment but there's no need for that.

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Responses

Response from Moorfields Eye Hospital (City Road Campus) 7 years ago
Moorfields Eye Hospital (City Road Campus)

Submitted on 28/10/2016 at 18:30
Published on nhs.uk on 29/10/2016 at 02:30

Please forgive my delay in responding to your post. I am sorry to hear you were treated in what sounds like an unprofessional and discourteous manner. We expect better of our staff and such behaviour is unacceptable and there really is no excuse for it.

If you would like us to investigate further, please contact our Patient Advice and Liaison service on 020 7566 2324 or 2325 or email pals@moorfields.nhs.uk or complete the form on the PALS page of the Moorfields website, and we would be happy to look into it in more detail.

I am glad your experience was redeemed somewhat by the Technician and Receptionist and thank you for you kind comments about them, which I have passed on to their manager. Thank you again for taking the time to comment and please accept my apologies that your experience was less than it should have been on this occasion.

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