"Everyone was friendly and kept ..."

About: Wharfedale Hospital

(as the patient),

What I liked

Everyone was friendly and kept me well informed about what was going on while I was there as an outpatient.

Everyone from the receptionist to the consultatant were kind and friendly and made me feel at ease.

Exceptional service.

What could be improved

I was seen very quickly (even before my appointment time), but there was a little bit of waiting around in between the different stages, but I guess that is to be expected.

Story from NHS Choices

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Response from Involvement Facilitator, NHS Leeds

Thank you for taking the time to feedback (via the NHS Choices website) your recent positive experience at Wharfedale Hospital.

I was pleased to learn you received exceptional service; that you were kept well informed and that everyone made you feel at ease.

We will pass on your comments to the Patient Relations Manager at the Leeds Teaching Hospitals NHS Trust.

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