"post surgery check"

My nanna had a full knee replacement 10 days ago at the friarage ( wasn't discharged till 6 days post surgery, with the most friendly, approachable, relaxed feeling staff) to have to take her to ward 37 for a check up to infection to her knee.... This is where I am truly honest in the way I would not recommend ward 37 at jcuh at all... There was one hca on shift who was approachable and friendly, however the ward sister was not aprpachable, friendly or seemed to care. After waiting for over an hour for the on call doctor to come and review my nanna ( which is expected due to the being a weekend and the hospital to cover). When the doctor came they reviewed my nanna and obviously needed treatment the doctor seen us for around 20 - 25 mine in which they left the room to go and get a bigger bandage, this is where is took 3 hours + to return. The doctor had failed to pass any information to the nursing staff, esp the nurse in charge as when a porter came to the ward to take her to xray they had replied 'there's no one on this ward with that name' until they remembered about us being placed in the treatment room n basically left . After her xray we waited a further 2 -3 hours for them to return with the results even tho we had been told over 90 mons earlier that the doctor was on the ward and would be with us soon. I feel that there was a lack of communication and care especially delivered. We felt like basically put into a room and forgot about.