"Treatment at the Petter Day Treatment Unit"

About: North Devon District Hospital / Gynaecology

(as the patient),

I was admitted to Petter Day Treatment Unit recently. Immediately welcomed by staff there, and shown to my cubicle. My reason for the surgery was to have a Trans Obturator tape fitted to correct stress incontinence plus a posterior repair. My allocated nurse showed me total respect and kept me fully informed of how the day would proceed. Being the third person on the surgery list settled down with a magazine to wait. A very lovely Anaesthetic Doctor then came to see me and further explain what was to happen. Once I was called through to the theatre my nurse walked with me, and the anaesthetic whom I had met earlier was waiting with a huge smile also her assistant. I was awakened sometime later in the recovery room by equally attentive staff nurses male and female. Then transferred to King George V ward. The staff there continually monitored my blood pressure temperature and oxygen levels. Were always checking my urine and writing information for my Consultant Mr S Eckford, who is a perfect gentleman in every way. The facilities on K G V are excellent and spotless clean.

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Responses

Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear Lin


Thank you so much for posting your very kind comments on the website. I was very pleased to learn you had such a positive experience and that all the staff you encountered were so caring towards you.

I have shared your feedback with the department manager, where they will be warmly recieved and shared with the staff involved in your treatment and care.

Many thanks
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Update posted by Lin1947 (the patient)

It was my pleasure to write the comments I made. What I would like to say to all woman who suffer with bladder problems, in fact any problem, never hesitate to seek help. Whilst I appreciate that there are many who are afraid, there is no need to be. Your fears will be handled with the utmost sensitivity right from the first visit you make to see the consultant to discuss what problem ails you.

You are definitely a person, an individual and not a number.

Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear Lin

Thank you for responding to my email and for your reassuring comments - again I will feed this back to the managers, as I am sure they will want to use your experience for discussion and reflection during the next staff training session.

Kind regards

Jayne
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