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Pleasant surprise to have an overall positive experience

Posted By scan feedback

"Pleasant surprise to have an overall positive experience"

About: St Mary's Hospital (Newport)

(as the patient),

I'd just like to thank the staff in the ED for their care and attention particularly Noel and Sarah when i attended the service recently. My good experience then continued on the MAU under the team there. The one thing that could be improved is doctor availability at weekends as there was no doctor available on the Sat to review and discharge me (I self -discharged). Given I've had some previous negative experiences it was a pleasant surprise to have an overall positive experience. Thanks again to all the staff involved

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Responses

Response from Vanessa Flower, Head of Patient Experience, Isle of Wight NHS Trust 7 years ago
Vanessa Flower
Head of Patient Experience,
Isle of Wight NHS Trust

Submitted on 10/10/2016 at 15:38
Published on Care Opinion at 16:25

picture of Vanessa Flower

Dear Scan Feedback

Thank you for your valuable feedback, and I am pleased to read that you had a positive experience of care.

Your comments have been shared with the relevant teams, as well as the Medical Director to highlight your comments regarding the availability of a doctor at the weekends.

I do hope that you have continued to recover well following your admission to hospital.

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