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Very sad with the hospital this year

Story from nhs.uk

"Very sad with the hospital this year"

About: Queen Elizabeth Hospital / Urology

Being under this hospital for the past five years have seen it sadly going down hill being a cancer patient had no appoitment for my scan they werent even aware i needed another eventually after chadu g it up and explaning petson wasent sure what exactly they were scanning then on going for results 5 wks later not all results there another 4 wks layer still none very disapointed also dirty toilets and security outside sadly no more

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Responses

Response from Queen Elizabeth Hospital 7 years ago
Queen Elizabeth Hospital

Submitted on 30/09/2016 at 17:55
Published on nhs.uk on 01/10/2016 at 02:30

I am sorry that you feel that you have a negative experience of the department, it is very difficult to ascertain the exact problem from your comments but we would welcome further feedback with more detail. Whilst all patient information is confidential if you wish to contact our PALS Department at pals.qeht@nhs.net or on 0208 836 4592 we can look into the matter further.

All public areas are cleaned on a regular basis and are checked and monitored throughout the day. Unfortunately there are occasions during this time that the public toilet areas may not be up to the required standard or cleanliness due to high usage but where possible we try to maintain these areas to the highest possible standard.

Security undertake regular patrols on the site, both inside and outside of the building to maintain a secure environment.

When incidents do occur on site the Security team are called to attend and assist where necessary but will only intervene when requested to by clinical staff.

Regards

Sonia Henry

Senior Matron

Long Term Conditions and Cancer Division

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