"3yr old forgotten about"

My 3yr old great grandson was forgotten about . At least 3 other children came in after us with obvious walking issues- who were seen before us and until I went back to the reception to be told approx 2 hr wait (we had been there near enough 3 hrs by then) and that we had been called 3 times - but once I sat back down his name was called - funny his mum and I heard his name being called.Then the person who came to take us to the doctor said "funny how his name suddenly appeared".

Seen by the doctor - sent for x - rays - straight back into the doctor who waited for him and out all within 20 mins. The experience has left us never to go back to this A & E department ever again for our under fives siblings.