"So impressed felt safe"

About: Royal Surrey County Hospital

The level of service I received in a and e and max fax unit was astonishing, extremely friendly co operative staff from receptionists to nurses and to doctors. I agreed with them what the best plan of action was in my situation and even after being very emotional and scared during the procedure I was still treated very kindly by all staff which in turn made me feel a lot calmer and safer through out all aspects. Extremely happy and had wonderful service 10/10

Story from NHS Choices

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Responses

Response from Royal Surrey County Hospital

Thank you very much for taking the trouble to thank the staff for the care you received. Coming into hospital can be very daunting, so I am pleased to read that the staff were able to put you at ease and make you feel safe. I have passed your message on to the departments you have mentioned and know they will be very grateful for your kind words. Once again, thank you for your feedback.

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