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Wait Time

Story from nhs.uk

"Wait Time"

About: Stepping Hill Hospital / Endocrinology

I've left the hospital today close to tears. I attended an appointment at 1:20pm in Endocrinology, as I'm 6 months pregnant and have an under active thyroid. I was left for 45 mins before I asked how much longer the wait was to be told the dr hasn't even arrived yet. I was absolutely full of a cold too. Communication is terrible. Needless to say I left without being seen. I can forgive lateness if I'm kept in the loop, but no explanation was given. I understand these people are busy, but the way in which I was dealt with (or not dealt with) was terrible.

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Responses

Response from Stepping Hill Hospital 7 years ago
Stepping Hill Hospital

Submitted on 03/10/2016 at 17:56
Published on nhs.uk on 05/10/2016 at 02:32

Thank you for your comments.

It is our responsibility to ensure that we communicate effectively and to keep patients informed of any delays that occur in clinic and I am sorry if this was not your experience on this occasion. I have passed on your concerns to the management teams responsible for this service. If you would like to discuss this in more detail, please contact the Patient & Customer Services Team on 0161 419 5678 and we can progress things further for you.

Kind Regards

PALS and Complaints Team Lead

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