"Brilliant staff"

About: Royal Blackburn Hospital / Accident and emergency

When my little girl was poorly on Thursday night at 11pm she was taken to a & e in Blackburn by ambulance she is 10 months old so went to the pediatric part . The ambulance staff were absolutely lovely couldn't believe how reassuring and compassionate they were. When we arrived at a&e the doctors and nurses were fabulous couldn't of asked for nicer understanding staff they listened to me took me serious and showed so much empathy! Such a massive difference from when we went to burnleys children's urgent care were they were extremely unprofessional! Thank you so much you lovely bunch she is now on the mend and thank you so much for being so reassuring your all in the right profession !

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Responses

Response from Royal Blackburn Hospital

Thank you so much for your comments regarding your daughter's admission to the Emergency Department at Royal Blackburn Hospital and thank you for taking the time to do so.

It is lovely to receive such positive feedback regarding your visit and I will ensure your comments are passed onto the staff who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your visit so we can understand the bits of the experience that made this so positive we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me on 01254 734087 or email patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes

Melissa Almond

Senior Patient Experience Facilitator

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