"Poor experience"

About: Stroud General Hospital

On arrival at he hospital with my 3 year old daughter who had called and was unable to weight bear one on leg, and had also suffered a bump to the head, the receptionist was polite and helpful, we were triaged quickly and told that her head injury would take priority, from there not went down hill. Nearly 3 hours later with no communication from the nursing team we were still waiting with an upset and agitated child, we took the decision to take her home and observe her overnight. The nurse in charge was rude and unhelpful. I do not intend to use this service again

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Responses

Response from Stroud General Hospital

Thank you for your feedback from your recent visit with your little girl to the Stroud Minor Injuries & Illness Unit, but we are very sorry if you had a poor experience there.

If you would like to discuss this further with us, please call our Patient Experience Team on T. 0300 421 8313 or email yourexperience@glos-care.nhs.uk and we will be pleased to look into this for you.

In the meantime, we have recorded your comments in our September report for our Senior Managers.

Best wishes, the Patient Experience Team at Gloucestershire Care Services NHS Trust

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