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Wait time too long.. treated as if I don't mattee

Story from nhs.uk

"Wait time too long.. treated as if I don't mattee"

About: Buxton Hospital

Nurse practitioner was very sarcastic and condescending. I clearly had tonsillitis and a high temperature and they refused to give me antibiotics.. after waiting for them to see me for nearly 20 minutes when no one went in or out while I was there. Absolute joke.. this is not what I expect from the NHS.

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Responses

Response from Derbyshire Community Health Services Foundation Trust 7 years ago
Derbyshire Community Health Services Foundation Trust

Submitted on 27/09/2016 at 14:40
Published on Care Opinion at 16:36

Dear Anon,

Thank you for taking the time to write this post about the service you received when accessing Buxton Minor Injuries Unit.

Please be assured that your comments have been fed back to the service and apologise for the fact that your experience was poor.

We really try hard to improve our services based on the comments we receive from our patients. Please accept my assurances that we will learn from your concerns.

We would like the opportunity to discuss your experiences more fully and assist you in making a formal complaint if you so wish and we would appreciate it if you would be willing to contact our Patient Experience Team. 01773 525119

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