"Communication"

About: Royal Infirmary of Edinburgh at Little France / General Surgery

(as the patient),

I had an appointment at RIE to discuss a surgical procedure which I didn't want, but doctors had made the decision without consulting me. The surgeon and I agreed that the op would not improve my already good quality of life and agreed that it would only become necessary when/if things deteriorated. Two weeks later I received a letter with an appointment at RIE. Nobody could tell me what the purpose was, and I asked if I could instead be referred to a doctor at my local hospital. This was never acted upon, so I made the 120-mile round trip to RIE where I was seen by a very nice young doctor who wanted to discuss the same op which I had already declined, and declined again. My notes had not been updated and he did not have results of any tests which had been done in the past 6 months to monitor my condition. He decided I should now be referred to someone at my local hospital. I will probably be seen in a year's time. Why can a doctor in RIE not access the info held by my GP? Today has been a total waste of mine and NHS resources, and a total waste of a doctor's time. And they complain about shortage of money for the NHS and doctors with too much to do! Somebody needs to have a wee word with themselves, or backsides need kicking! Communication is not rocket science in this age of the email! Or is it?

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Responses

Response from Lynsey McMillan, Team Manager - Complaints & Feedback, Patient Experience Team, NHS Lothian

Dear Really scunnered,

I am so sorry to read what happened to you following your attendance at the Royal Infirmary of Edinburgh.

We would like to look into this for you and wonder if you can please contact the Patient Experience Team:

Email:feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

Post: 2 - 4 Waterloo Place, Edinburgh, EH1 3EG

I look forward to hearing from you

Kind regards


Lynsey

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