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Lack of respect these days !

Story from nhs.uk

"Lack of respect these days !"

About: Corbett Hospital

My nan attended the Imaging/X ray department and had an bone density scan done. She is an 77 year old woman who has rheumatoid arthritis and she was then expected to et onto a standstill table. Because she was unable to get onto this on her own she was then asked to step onto a step to then get onto the table and then after she was unable to have the full scan.

after that she got back in her wheelchair with the support of the nurse/member of staff in charge. But because the member of staff rushed her and didn't look at her legs that they caught her leg on the wheelchair and she has a very big bruise on her leg. Its al the least 5 cm long and 3 cm wide and very black. I wanted to write this to tell you and others that the lack of care for the elderly is unbelievable ! Just because there old and fragile doesn't mean they should be treated with lack of respect and dignity. And the staff need to take in consideration that they need time and patience.

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Responses

Response from Corbett Hospital 7 years ago
Corbett Hospital

Submitted on 10/10/2016 at 12:32
Published on nhs.uk on 11/10/2016 at 02:32

Thank you, Becca, for taking the time to let us know about your nan’s experience of our X-ray Department at Corbett Outpatient Centre. We aim to offer the highest standards of care to our patients and we are very sorry that we fell short of our aim during your nan’s visit to hospital.

All our clinical staff are trained to help patients in and out of wheelchairs and on and off scanning tables and so it is disappointing to read about your nan’s experience. We have passed your comments onto the head of the department and she will discuss your feedback with her team.

Unfortunately, our bone DEXA scanning table is at a fixed height which means that some patients do have to use a step to get on and off. Our staff are always happy to help patients if they have difficulties getting onto the table.

We would like the opportunity to look into the concerns you have raised and would encourage your nan to contact our Imaging Manager Debbie Lowe via the main switchboard 01384 456111.

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