"Would not hesitate to recommend Lings Bar Hospital"

About: Lings Bar Hospital

My 92 years old Mother was transferred to Lings Bar Hospital from the QMC on 2 September 2016. Having read some of the online reviews before my Mother was transferred I was a little concerned about where she was going but from her arrival the staff were nothing short of excellent - informing and involving us in all decisions and going above and beyond the acceptable standard of care I was expecting her to receive. The kindness and concern shown by all the members of staff we came into contact with was outstanding - even the tea/orderly was compassionate and knew just how to make my Mother as comfortable as possible and constantly encouraged her to ensure she was eating and drinking.

My Mother was treated with dignity and respect by all who came into contact with her and ourselves.

Unfortunately my Mother passed away just 24 hours after arriving at Lings Bar and my only regret is that she was not transferred earlier. I would like to take this opportunity to express my sincerest thanks and gratitude to all members of staff on the John Proctor Ward for their outstanding care and compassion.

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Responses

Response from Janet Crawford, Operational Services Manager, Lings Bar Hospital, Health Partnerships

Dear Mrs Wright

Thank you so much for leaving such lovely comments at what must be a very sad time for you and your family.

It is good to hear that your mother and those close to her were made to feel welcome and cared for and were treated with dignity and respect.

The ward team work hard to ensure that they deliver the best possible care and I will ensure that your very kind words are shared with the John Procter Ward staff.

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Response from Lings Bar Hospital

Thank you so much for leaving such lovely comments at what must be a very sad time for you and your family.

It is good to hear that your mother and those close to her were made to feel welcome, cared for and treated with dignity and respect.

The ward team work hard to ensure that they deliver the best possible care and I will ensure that your very kind words are shared with the John Procter Ward staff.

Best wishes

Janet

Janet Crawford

Operational Services Manager

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