"A really comforting experience"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Weston General Hospital / Accident and emergency

(as a carer),

An elderly resident in my care had trapped herself in her wheelchair and frame, her knee seemed out of place, she was in real distress and required emergency personnel to come out, the first man on the scene was a proper gent and really helped her remain calm, and advised an ambulance out. Once the ambulance had arrived, the two ladys operating were really friendly and settled my patient quickly. Spoke to her all the way about what the plan was, kept her informed and were generally friendly and warm. once at the hospital, her dignity and respect were all they cared about.

Just amazing people.

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Responses

Response from Weston General Hospital

Many thanks for your feedback - we're pleased to hear you had a positive experience with us, and we will of course pass on your comments to the staff concerned.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hello Lexld50,

Thank you for taking the time to share this story - I hope the patient is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share this story with the ambulance staff involved in the patient's care, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide our service with feedback.

Kind Regards

Sara

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