"back op cancelld for 3rd time after 81/2 hr wait"
About: University Hospital (Coventry) / Neurosurgery University Hospital (Coventry) Neurosurgery CV2 2DX
Posted by M Wilkes
Having had 2 previous appointments cancelled at short notice I attended 3rd appointment on time at 7 am and was told to sit and wait. At 9-30 anaesthetist came and took my details and stated I would be third on list for operation. 10am shown to a computer screen by another person did not introduce them self. shown a scan and discussed my operation. I pointed out that I was not having a brain scan and I was not Mr
C... Patient confidentiality was not adhered to. They said oh i will find your correct scan and come back and see you. I never saw them again.
At 11am another patient second on the list was informed his notes were in the same folder as Mr C... 11 30am first operation had not gone ahead so now I would be second on the list for op. 12 30pm after 5 1/2 hrs waiting I asked for an update. Told op should still go ahead but my notes could not be found. 13 30opm confirmed that TNT had delivered my notes and there was a bed for me. 14-30pm shown to a room blood pre4s taken wrist band put on and formal questions answered. 15-30pm asked to accompany nurse to room to be told that my operation was cancelled for the third time after waiting 8 1/2 hours. I find it difficult to put into words my thoughts and feelings. Appalling!
The NHS continually state that they have not got sufficient funds but my observations were that the number of admin staff walking about with bits of paper and standing in groups chatting could not be justify. No one of these staff could get me positive information during the day while I was waiting so what was their role. The money is not short it appears to be wasted.
I am still waiting another appointment for surgery and have asked to get operation allocated to another hospital.
It appears from previous reviews and speaking to other patients that this situation is the norm and not consideration seems to be shown for the stress anger frustration for the patient and families other than the word 'sorry' but this is not good enough.