"Poor communication"

About: North Middlesex Hospital / Accident and emergency

My sister went to A&E today with suspected appendicitis. The triage part went quite smoothly, but when she was brought in for further assessment we were not impressed. The first person she saw, one hour after being brought in (and four hours after our arrival in A&E) was an anaesthetist, who started talking about operations when we hadn't even been told what was wrong or what was happening. It was another three hours before she was finally discharged with an "unspecified" viral infection. It's appalling that NMUH is willing to let its patients go seven hours without being told what's happening to them, especially with a potentially very serious illness that may require surgery.

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Responses

Response from North Middlesex Hospital

Thank you for your feedback.

I will pass your comments to the triage team.

I am so sorry that the doctor apparently did not advise you of the working diagnosis and onward plan.

It is unusual for a doctor to examine and assess a patient and not explain the diagnosis and treatment plan.

I am the managing director for A&E services, Neil.hardy-lofaro@nhs.net and will be discussing your comments with the teams involved in your sister's care.

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