"Appointment has been changed for 5 months !"

About: Basildon University Hospital

I was supposed to have a appointment with oral surgery back in july. They kept writing to me every month to say there is now not a appointment avaliable. So they re scheduled my appointment for august. Then that was cancelled so it was september yet again it was cancelled then it was october. Then revieved a letter yesterday to tell me its now november ! this is a absolute joke and poor hospital. They have no consideration for other people. I understand they are busy but this is ridiculous in the space of nearly 2 years they have managed to keep 2 of my appointments. When i did go to a appointment back in april i was due to speak to the surgeon to discuss my options which is why the appointment was booked in the first place. When i got there it turns out appointment had been booked incorrectly and i was due to see the assessor who i had already seen so got nowhere with my appointment ! Disgusted with this poor service of a hospital. I understand that basildon hospital is extreamly busy but cancelling my appointment 5 times in a row is horrendous. Im constantly booking days off my work to be able to be available for the appointment only to find out yet again... surprise surprise its been cancelled.

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Responses

Response from Basildon University Hospital

Thank you for your feedback.

Firstly may we apologise that our response did not appear on this site earlier.

We are sorry that you have had cause to raise concerns about your appointments.

Please contact our Patient Advice & Liaison Service (PALS) on 01268 524900 Ext 4440 or email at pals@btuh.nhs.uk, who will be able to look into your concerns further.

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