What an awful experience. I had a severe infection on my right hand and my right leg. I called 111 from home who told me I needed to be checked within 2 hours and suggested I get to the burnley urgent care center. As I arrived the waiting time was written 1 hour. However after one hour the triage nurse called me in. I waited another 2 and a half hours before a doctor actually looked at me! Whilst i was waiting, I was frustrated so I went and spoke to one of the doctors inside, they spoke to me in a careless manner telling me to go wait my turn and that they were too busy when they were sat down drinking their coffees. There was only 5-6 people waiting so it was not as if it was busy. A really terrible experience and I really do hope something gets done about it!
"Awful experience"
About: Burnley General Hospital Burnley General Hospital Burnley BB10 2PQ
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