"Bad Management, Ineptitude and a shocking..."
About: Black Country Partnership NHS Foundation Trust Black Country Partnership NHS Foundation Trust West Bromwich B70 9PL
Responsible for a wide range of service including alleged counselling and therapy treatment.
I was subject to a grossly xcessive waiting period, I met the most poorly trained staff who lacked even the basic understanding of human rights.
The senior staff seemed to take excessively long and frequent holidays. I found there was very poor continuity during long gaps in treatment during holiday periods.
I was also adverslt affected by sudden and unexpected staff changes and with little engagement in major decisions often affected by poor communication.
The Line management system to the Complaints process is basically tokenistic lipservice, my complaints were not handled promptly (6 months!!) nor properly investigated ( no TOR) and if so often by the wrong people in charge or at the last minute to be seen to have done.
Some senior staff are happy to 'collaborate' on investigations which does seem highly irregular but it goes.
Staff have either lost their empathy or feel so hopless and demoralised some welcome external scrutiny 'off the record'.
Where complaints are eventually upheld, if you are so unlucky the patient is likely to be quickly discharged from the service without proper afrer care arrangements being in place and is left to sink or swim...or worse.
There is very poor follow up and few meaningful positive outcomes for mental health patients.
The organisation is grossly top heavy, staff are overpaid and has the audacity to claim its time to shine ... only before external inspections, then back to the bad old ways.