"Eye Casualty"

About: University Hospital (Coventry) / Ophthalmology

Arrived at the eye clinic with a referral letter from optician.

Gave in the letter and told to wait.

Two and a half hours later, asked what was happening with my case.

Told I should have been triaged and now wait would be another 4 hours.

This was late and I would not have been able to get home so came back the next day.

The inconvenience is not the biggest issue.

Giving in a referral letter from another professional and then not being triaged is unacceptable. I believed the referral letter had acted as some kind of triage and that I was in a queue to see a doctor.

Given that is not true, the department failed in its duty of care.

Surely the first principle on which emergency treatment is founded is triage.

A complaint has been made and ignored.

Story from NHS Choices

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