"Parking charge notice for £100 - not free parking"

I came for pre-operation checks on 7th September and have now been issued with a parking charge of £100 or £60 if I pay within 14 days. Your Patient Information clearly states that parking is free... When I called to discuss with reception I was told that I have to appeal against the penalty.

At no time during my visit was I asked whether I had driven or for vehicle details.

Patients need to be informed of the process to avoid unnecessary paperwork and possible upset.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Emersons Green NHS Treatment Centre

We are very sorry to hear that you have incurred a parking fine whilst visiting our Treatment Centre. We are aware that on occasions patients and visitors do not notice the signage displayed in the car park and within the Treatment Centre. As a patient you are entitled to free parking so you are of course in your right to appeal this with the company who manage our care park.. Hopefully instructions on how to do this are included with the letter you will have received from them.

Best wishes

Emersons Green NHS Treatment Centre

  • {{helpful}} of {{total()}} people think this response is helpful