"Parking charge notice for £100 - not free parking"
I came for pre-operation checks on 7th September and have now been issued with a parking charge of £100 or £60 if I pay within 14 days. Your Patient Information clearly states that parking is free... When I called to discuss with reception I was told that I have to appeal against the penalty.
At no time during my visit was I asked whether I had driven or for vehicle details.
Patients need to be informed of the process to avoid unnecessary paperwork and possible upset.