"Excellent paediatric team Ward D7/Anaesthesia/MRI"

About: Addenbrooke's Hospital

The hospital is looking a little shabby and clearly financial constraints are impacting on the fabric; however, the warmth and engagement of the frontline staff is undiminished. My granddaughter, who has both physical and learning disability, had a procedure on Monday 19 September. She is high risk for anaesthetic so we were anxious on arrival but the friendly and calming approach of staff was reassuring. The anaesthetist had clearly reviewed her medical history and took time to listen to her mum and give clear explanation of all that would happen, including timings. They covered all necessary clinical checks and discussions but then they even checked for my grandaughter's favourite character and had episodes of Peppa Pig loaded ready for her arrival to put her at ease. From the ward clerk, HCAs, nurses, anaesthetist, ODP and play specialist, we received nothing but kindness and professionalism, with genuine care shown throughout and consistently so. The final touch was a laughter intervention: balloon, guitar and a song including her name - a really lovely and unexpected bonus. The staff made for a really positive experience and we are very grateful for this.

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Responses

Response from Addenbrooke's Hospital

Thank you for taking the time to share your hospital experience. I am sorry to hear you found the hospital was shabby, but was extremely pleased to hear of all the positive care and treatment your granddaughter and family received during your admission. Please be reassured this feedback will be shared with the relevant staff.

If you would like to speak to a Patient Advise and Liaison Service (PALS) staff member they will be more than happy to look into any possible plans that may be in place to improve the hospital's interior. If you would like to do this please call on tel: 01223 216756 or via email on: emails@addenbrookes.nhs.uk

PALS

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