"minor injuries wait"

About: Wycombe Hospital

I can fully understand and appreciate that there will always be a wait in using the NHS. Whether that's an outpatients appointment, in the emergency department or the minor injuries unit. That's Fine. But to be told after 4 hours of waiting in the minor injuries unit for a suspected broken finger, that there is nothing the staff can do for me due to x-ray being closed is absolutely rediculous.

Why, would you keep us waiting. I think there should be a clear notification stating that the X-ray department closes at 10 pm and therefore other arrangements may need to be made such as going to SMH or coming back the next day. As waiting for a consultation in the room is pointless. When I was called to professional were there, they did not introduce themselves and they simply stated the obvious. for example 'your finger is swollen' no u don't say!!! sorry to be rude but it was a horrible situation especially when you have childern at home.

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Responses

Response from Buckinghamshire Healthcare NHS Trust

Dear patient

I am very sorry to learn of your experience when you attended he Minor Injuries Unit at Wycombe Hospital for a suspected broken finger. I can understand how upsetting and frustrating it would have been for you to wait 4 hours to be seen, and to then be told that there was nothing staff could do for you as the X-ray department was closed.

If you are happy to share more detail about your specific experience please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

In the meantime I will pass your anonymous comments on to the relevant manager for the service.