"The receptionist who tried to ..."
About: St Bartholomew's Hospital St Bartholomew's Hospital London EC1A 7BE
Posted by Zia (as ),
What I liked
The receptionist who tried to help and a nurse.
What could be improved
Appointments letters, all 3 of them, with inaccurate information. Poor processes. Poor command of the english language at times. Misinterpretation of GP's letter and no hint of being listened to. A`standard response of 'that is our process' and no positive progress.
I have checked my interpretation of the GP's letter in case it was I that had the wrong information. It has turned out that I was not mistaken. More than the staff did.